Cancellation and Refund Policy
Khawaja Imam Islamic Trust is committed to providing the best experience for all of our members, donors, and participants. We understand that sometimes circumstances change, and you may need to cancel or request a refund. Below is the Cancellation and Refund Policy that outlines the process:
1. General Policy
Khawaja Imam Islamic Trust respects the importance of providing transparency in all transactions, including any donations, services, or event participation. This policy explains the guidelines for cancellations and refunds in such cases.
2. Donations
All donations made to Khawaja Imam Islamic Trust are final and non-refundable. As these funds are used for charitable purposes, including supporting community projects, educational programs, and Islamic outreach, we encourage donors to consider the commitment prior to making a donation. However, in the rare event of a clerical error or duplicate donation, please contact us within 30 days of the transaction, and we will review the issue on a case-by-case basis.
3. Event Registrations
- Cancellations: If you need to cancel your participation in an event, please notify us at least 7 days before the event date for a partial refund. Cancellations made after this time may not be eligible for a refund, as the resources and arrangements for the event are already in place.
- Refunds: Refunds will be processed to the original payment method. A cancellation fee of 10% may be deducted to cover administrative costs. If an event is canceled by the Trust for any reason, you will receive a full refund or an option to transfer your registration to another event.
4. Services or Product Purchases
If you have purchased any services or products from Khawaja Imam Islamic Trust, such as materials for classes or community programs, these purchases are typically non-refundable unless there is a defect or mistake with the product. Please notify us immediately if there are any issues, and we will do our best to resolve them.
5. How to Request a Refund
To request a cancellation or refund, please contact us directly through the following methods:
- Email: info@khawajatrust.org
- Phone: 9548424786
- Mail:khawajaimamislamictrust@gmail.com
Please include your transaction details, such as the receipt number, date, and reason for cancellation, and we will process your request as soon as possible.
6. Processing Time
Refunds, when applicable, will be processed within 7-10 business days after the approval of the cancellation request. Please allow additional time for processing depending on your bank or payment provider.
7. Exceptions
In some cases, Khawaja Imam Islamic Trust reserves the right to refuse a refund or cancellation, especially when there is a violation of the terms of service or fraudulent activity is suspected.
8. Contact Us
If you have any questions or concerns about this policy, feel free to contact us at:
- Email: khawajaimamislamictrust@gmail.com
- Phone: 9548424786
- Address: Mohalla Sahukara ,Ashraf Nagar Linepaar Puranpur Distt.Pilibhit Uttar Pradesh India Zip Code: 262122
Thank you for your understanding and for supporting the mission of Khawaja Imam Islamic Trust.